Terms & Conditions

General

Effective date: 29 April, 2025.

These Terms and Conditions ("Terms") govern your use of services provided by Red Elephant Siam, operated by Chang Dang Siam Foods UK Ltd, a limited company registered in the United Kingdom. By dining with us, placing an order, or making a reservation, you agree to be bound by these Terms.

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Business Details

Restaurant Name: Red Elephant Siam
Address: The Green, Upper Street, East Dean, Eastbourne, BN20 0BY, UK
Contact: info@redelephantsiam.com | +44 1323 423956
Website: https://www.redelephantsiam.com/

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Services

We offer dine-in and takeaway services. Orders can be placed:

• In person at the restaurant.

• By phone.

• Through our website.

• Via third-party platforms App4 or OrderYOYO.

​We do not currently offer delivery services.

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Payments

We accept the following payment methods:

• Cash.

• Credit and debit cards.

• Mobile payment systems (e.g., Apple Pay, Google Pay).

• Online payments via our website or third-party platforms.

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Reservations and Deposits

Reservations may require a non-refundable deposit of £10 per person. Cancellations are allowed at any time without penalty, unless a non-refundable deposit has been paid. Refunds are at our sole discretion, based on individual circumstances.

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Allergens and Dietary Requirements

We provide allergen information on all printed and online menus. It is the customer’s responsibility to inform staff of any allergies or dietary requirements. While we take reasonable precautions, we cannot guarantee the absence of allergens in any dish.

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Customer Conduct

All guests are expected to behave respectfully toward our staff and other patrons. Threatening, abusive, or offensive behaviour will not be tolerated. We reserve the right to refuse service to any individual, at our sole discretion, without obligation to provide a reason. Anyone asked to leave must do so immediately.

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Privacy

We respect your privacy. Data collected via our website or third-party partners is handled in accordance with our Privacy Policy, available at: https://www.redelephantsiam.com/privacy-policy

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Liability

We are not liable for any delays, errors, or issues arising from third-party ordering platforms. We are not responsible for health issues resulting from unreported allergies or dietary restrictions. Our liability is limited to the maximum extent permitted by law.

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Limitation of Goods and Services

We cannot guarantee that all menu items will be available at all times. Additionally, our takeaway service may be temporarily withdrawn based on in-house dining demand and operational capacity.

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Pricing

We make every effort to ensure that pricing information provided both online and in printed materials is accurate. However, in the event of a discrepancy, we reserve the right to determine the correct price at our sole discretion. No compensation will be offered for pricing errors.

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Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.